Need help or have questions? Write to us here!

This is the official and safest, to reach our team. We’ll be happy to answer your inquiries as quickly as possible!

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EU Privacy Statement

How our customer support works

We are committed to providing you with excellent customer service, ensuring that your questions are answered quickly and efficiently. Here’s what you can expect from our support:

The contact form above:

The contact form you just saw is the official and safest way to reach us. Your message is sent directly to our centralized system, where it is assigned to the right team member for a timely response.

Elizabeth, your online assistant:

Elizabeth is a real human operator managing our online chat. If you need quick assistance, click on the blinking chat icon in the bottom-right corner of your screen. She’s here to provide friendly and professional support in real-time.

Response time:

For inquiries via the contact form, we aim to reply as quickly as possible, typically within 24-48 hours. Complex requests may take a little longer, but rest assured we’ll keep you updated.

Your satisfaction matters:

Your satisfaction is our priority. Every question, issue, or suggestion you share helps us improve and deliver an even better experience. We are here to help, listen, and ensure you have the best experience possible with us.

However you decide to reach out, we’re always here to help!

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Frequently Asked Questions (FAQ)

Yes, we prioritize sustainability in every step of production:

• Materials: Our products use eco-conscious fabrics and materials.

• Printing: We employ environmentally friendly printing methods.

• Production: By producing locally, we minimize our carbon footprint.

We use an advanced, eco-conscious system to produce items as close as possible to our customers’ locations. This reduces shipping costs, minimizes CO2 emissions, and supports local economies. Each product description clearly states the production location to keep you informed.

Yes, each product description specifies its production location. If your order is produced locally, customs fees won’t apply. This transparency ensures you know exactly where your product comes from.

When you fill your cart and enter your address, you’ll see:

• Estimated delivery date: Based on your location and the selected shipping method.

• Shipping cost: Transparent and accurate, with no hidden fees at checkout.

You’re free to abandon your cart if the shipping terms don’t meet your needs. Our goal is complete transparency and satisfaction.

Yes, we ship worldwide! Thanks to our global network, we produce and ship items as close as possible to your location to ensure faster delivery, lower shipping costs, and reduced environmental impact.

While most of our products are produced locally, some items—such as specific bag, knives and aprons—are exclusively manufactured in Europe. These products are clearly indicated in their descriptions. They can be shipped anywhere, but customers outside Europe may incur customs fees, depending on their country’s regulations.

Delivery times and costs vary based on the destination, and all available options will be detailed transparently during checkout.

If your shipping address is within the country where the product is produced, as specified in the product description, no customs fees will apply.

For orders shipped to a different country, customs fees may be charged based on your country’s regulations. While we cannot influence these fees, we prioritize producing and shipping from the nearest available location. This approach helps reduce CO2 emissions, speeds up delivery, and, in some cases, may minimize or eliminate customs fees depending on international trade agreements.

Shipping costs will always be displayed transparently during checkout, but customs fees, if applicable, are determined by your local authorities and are not included in our calculations.

Orders can be modified directly in the Orders – Cart section before payment. Once the payment is completed, the production request is automatically sent to ensure the fastest delivery.

If you urgently need to make changes, contact us immediately via the contact form or chat. While we’ll do our best to accommodate your request, but we cannot guarantee modifications after payment.

For any questions or issues related to your order, including delays or problems with your purchase, please use the contact form at the top of this page or chat with Elizabeth, our online assistant, by clicking the chat icon in the bottom-right corner.

You have the right to withdraw from your purchase within 14 days of receiving the product. Returned items must be in their original condition. Refunds will be processed within 14 days of receiving the returned goods. Some exceptions may apply. Refer to our Returns Policy for details.

While we aim to meet estimated delivery times, delays can occasionally occur due to production or courier issues. Our delivery estimates are intentionally conservative to manage expectations, but the most accurate delivery date is always shown during the checkout process.

Every order includes a tracking number so you can monitor its progress.

You’ll receive email updates throughout the entire process:

• Order confirmation: Immediately after placing your order.

• Order processing: When your order is being prepared for production.

• Shipment notification: Including a tracking number so you can monitor your package.

• Delivery confirmation: To let you know when your package has been delivered.

We accept a variety of payment methods, including:

• Apple Pay, Google Pay, PayPal, and Stripe.

• Credit and debit cards: If you prefer not to use third-party systems, you can pay securely with your credit or debit card.

All payments, regardless of the method, are processed through highly secure, encrypted systems, ensuring the safety of your financial information.

We collect only the data necessary to:

• Process your orders.

• Send newsletters (if you opt-in).

• Improve our website and customer experience.

• Comply with legal obligations.

For more details, refer to our Privacy Policy.

Your data is stored securely, and access is restricted to authorized personnel only. We also require our partners to adhere to strict data protection standards.

You have the right to access, correct, or delete your data at any time. To exercise these rights, please use the contact form at the top of this page.

Cookies are used to:

• Enhance your browsing experience.

• Store your preferences.

• Analyze website traffic.

When you first visit our site, you’ll be presented with a cookie banner or popup where you can set your preferences. You can choose which cookies to allow and update your choices at any time via your browser settings.

We only share your data with trusted processors who support our services (e.g., payment gateways, shipping partners). Your data will never be sold or used for unrelated purposes.

Thank You for Trusting Us!

We’re always here to assist you. Whether through the contact form, chat, or the resources provided on this page, we aim to make every interaction easy and helpful.

Thank you for choosing Whittled Lovelies Shop!
We’re excited to be part of your journey!

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